The grocer announced several weeks ago it would end its loyalty program on May 2, with new benefits to come soon.
Whole Foods rewards program was roughly a year old and considered a weak program by industry insiders. As a perk, it offered 10 percent off shoppers’ first purchase as a new rewards member, according a press release announcing its rollout. As customers shopped, they unlocked more deals.
The new Whole Foods benefits will strengthen Amazon’s increasingly powerful bundle of Prime offerings, which Chief Financial Officer Brian Olsavsky recently called “the best deal in retail.” Olsavsky’s comments came as Amazon said it would raise Prime’s annual fee by $20 to $119 per year. In addition to free two-day shipping, the e-commerce giant offers streaming of music and movies, and now Thursday night football games through Prime, unlimited photo storage and other perks.
Promotions and discounts are typical in the grocery industry. Whole Foods is, therefore, looking to strategically use them to target Amazon shoppers.
For vendors, it is a fresh opportunity to reach a new customer base at a time when competition in the natural food industry is fierce. Most natural and organic brands have only broken through to a small set of households.
Organic brands with less than $500 million in sales are often only bought by 1 to 2 percent of households, according to one industry executive. With roughly 126 million households in the U.S., this means these brands might reach only 2 million homes. Last month, Amazon disclosed it had 100 million Prime members worldwide.
Meantime for retailers, the loyalty benefits turn Whole Foods into a far more formidable competitor, extending its impact beyond its roughly 400-store footprint and attacking one its greatest weaknesses — high prices. The grocer made its name selling organic and specialty foods but lost its defense as large grocers like Kroger began to sell similar products and at a lower cost.
Whole Foods’ major competitor in the grocery wars, Walmart, has always offered low prices but does not have a membership program comparable to Amazon Prime. It has been investing heavily in automation and announced in March it plans to expand its grocery delivery business to 800 stores by the end of the year.
Grocers like Kroger have both loyalty programs and loyalty fuel programs, the latter of which is the more powerful of the two in terms of driving shoppers to stores.
Albertsons, meantime, recently announced plans for its own digital marketplace to help marry its offline and online shopping experience.
Whole Foods declined to comment.